Refund policy
RETURN AND REFUND POLICY — MORUSIA
At MORUSIA, every order is prepared with care in order to provide a premium experience in line with our quality standards.
This policy applies to orders shipped within Switzerland and internationally. Where mandatory laws in the customer's country of residence provide more favorable rights, those rights remain fully applicable and take precedence over the provisions below.
1. RETURN PERIOD
MORUSIA accepts return requests within 14 days from the date the order is received.
To request a return, please contact us at:
contact@morusia.ch
Please provide:
- your full name;
- your order number;
- the item or items concerned;
- the reason for your request, if you wish to provide it.
Where applicable law provides a statutory right of withdrawal, including for certain distance purchases, that right applies in accordance with the mandatory rules of the relevant country.
2. CONDITION OF RETURNED PRODUCTS
To qualify for a refund under our voluntary return policy, the item should, as far as possible:
- be in its original condition;
- be unwashed;
- be undamaged;
- be free from stains, odors or signs of use;
- be returned with its original packaging where it is still available.
Where applicable law allows the consumer to handle or inspect the product before returning it, the rights provided by that law remain fully applicable.
Any decrease in value resulting from handling beyond what is necessary to establish the nature, characteristics or quality of the product may be taken into account where permitted by law.
3. RETURN PROCEDURE
Please do not return any item before contacting MORUSIA.
After receiving your request, we will provide:
- confirmation that your request is being handled;
- the return address;
- the instructions necessary to return the item.
Items sent to another address without prior instructions may not be correctly identified or processed.
Where applicable law provides a statutory right of withdrawal, the customer must also return the items within the period prescribed by that law after communicating their decision to withdraw.
4. RETURN SHIPPING COSTS
Unless otherwise required by law:
- return shipping costs resulting from a change of mind are borne by the customer;
- return shipping costs for an item that is defective, damaged upon receipt or different from the item ordered are covered by MORUSIA where applicable.
Any mandatory consumer rights provided by the laws of the delivery country remain unaffected.
5. REFUNDS
After receiving and inspecting the returned item, we will inform you whether the refund has been approved.
The refund will be issued to the payment method used for the original order unless otherwise agreed.
Where applicable law requires a specific refund period, MORUSIA will comply with that period.
For customers benefiting from a statutory right of withdrawal, the refund will be processed in accordance with the applicable rules, including standard delivery costs where required by law.
Depending on your bank or payment provider, additional time may be required before the refund appears in your account.
6. DEFECTIVE, DAMAGED OR INCORRECT PRODUCTS
If you receive an item that is defective, damaged or different from the item ordered, please contact us as soon as possible at:
contact@morusia.ch
Please provide:
- your full name;
- your order number;
- a description of the problem;
- clear photographs of the product, packaging and defect where relevant.
After reviewing the situation, MORUSIA will apply the appropriate remedy in accordance with applicable law, which may include:
- a replacement;
- a price reduction;
- a refund.
This policy does not limit any statutory warranties or other mandatory consumer rights.
7. EXCHANGES
If you would like to change the size or color of an item, please contact us at contact@morusia.ch.
Exchanges are subject to product availability.
Unless the issue is due to an error by MORUSIA, a product defect or a contrary legal requirement, any return shipping costs associated with an exchange are borne by the customer.
8. ORDER CANCELLATION
If you wish to cancel an order before it has been shipped, please contact us as soon as possible at contact@morusia.ch.
We will do our best to stop the preparation or shipment of the order. However, cancellation cannot be guaranteed once the order has already been prepared or handed over to the carrier.
Any statutory withdrawal rights that may apply after receipt of the product remain unaffected.
9. UNCLAIMED PARCELS OR INCORRECT ADDRESSES
The customer is responsible for ensuring that the information provided when placing an order is accurate.
If a parcel is returned to us because of:
- an incorrect or incomplete address provided by the customer;
- failure to collect the parcel within the required period;
- refusal of delivery that is not related to an error by MORUSIA;
reasonable costs incurred for reshipment or return may be deducted from the refund or charged to the customer, only to the extent permitted by applicable law.
10. RIGHTS OF INTERNATIONAL CONSUMERS
MORUSIA sells to customers located in different countries.
Nothing in this policy is intended to exclude or reduce any right that a consumer cannot legally waive under the laws of their country of residence.
Where mandatory local rules provide greater protection than this policy, those rules take precedence.
11. CONTACT
For any questions regarding a return, refund, exchange or problem related to an order:
MORUSIA
Email: contact@morusia.ch
Website: morusia.ch