Shipping policy
SHIPPING POLICY — MORUSIA
Last updated: 10 September 2026
At MORUSIA, every order is carefully prepared before shipment.
This Shipping Policy applies to orders placed on morusia.ch and supplements our Terms of Service and Return and Refund Policy.
1. SHIPPING FROM SWITZERLAND
MORUSIA orders are prepared and shipped from Switzerland unless otherwise communicated to the customer before the order is placed.
The countries and regions currently served are those offered during checkout on morusia.ch.
Availability of delivery to a specific destination is confirmed during checkout.
2. SHIPPING COSTS AND DELIVERY OPTIONS
Available delivery options and any applicable charges are displayed to the customer before final confirmation of the order.
Depending on the period, destination, order value or applicable promotional offer, MORUSIA may offer, among other options:
- free standard shipping;
- free shipping above a certain order value;
- paid standard shipping;
- or an expedited or special delivery option.
The conditions actually displayed during checkout are the conditions that apply.
No additional shipping charge billed by MORUSIA will be added after the order has been confirmed without the customer's agreement.
3. ORDER PROCESSING
After payment has been confirmed, the order is prepared for shipment.
Processing time may vary depending in particular on:
- order volume;
- business days;
- periods of high activity;
- public holidays;
- exceptional product unavailability;
- or circumstances outside our reasonable control.
Where a specific processing time is stated on the website, on a product page or during checkout, that information applies to the relevant order.
An order confirmation email is sent after the order has been validated.
A further email may be sent once the order has been shipped.
4. DELIVERY TIMES
Delivery times may vary depending in particular on:
- the destination country or region;
- the selected delivery method;
- the carrier;
- customs formalities;
- periods of high activity;
- and local transport conditions.
Where an estimated delivery time is communicated to the customer, it is an estimate unless a firm delivery deadline is expressly guaranteed.
MORUSIA uses reasonable efforts to prepare and deliver orders within the communicated timeframes.
Where applicable law requires a specific delivery period, that period remains fully applicable.
For consumers to whom European Union distance-selling rules apply, and unless a different delivery period has been agreed with the customer, delivery must in principle take place without undue delay and no later than 30 days after the contract is concluded.
5. ORDER TRACKING
Where tracking is available for the relevant shipment, the information required to track the parcel is provided to the customer after shipment.
This information may include:
- the name of the carrier;
- the tracking number;
- a tracking link;
- or an estimated delivery date where available.
Depending on the carrier and destination country, activation or updating of tracking information may take some time after the parcel has been handed over to the carrier.
A temporary absence of tracking updates does not necessarily mean that the parcel has been lost.
6. DELIVERY ADDRESS
The customer must carefully check their delivery address before confirming the order.
The customer should verify in particular:
- the recipient's name;
- street and number;
- additional address information where required;
- postal code;
- city;
- country;
- and any other information useful for delivery.
If you notice an error after placing your order, please contact us as soon as possible at:
contact@morusia.ch
We will do our best to correct the address before shipment.
However, a change cannot be guaranteed once the order has already been prepared, labelled or handed over to the carrier.
7. UNCLAIMED, REFUSED OR RETURNED PARCELS
Where a parcel is returned to us because of:
- an incorrect or incomplete address provided by the customer;
- an inability to deliver due to information provided;
- a parcel not collected within the required period;
- or refusal of delivery not related to an error by MORUSIA;
reasonable and actually incurred costs associated with the return or reshipment may be charged to the customer or deducted from a refund, only to the extent permitted by applicable law.
Where the issue results from an error by MORUSIA, the customer will not bear the costs required to correct it.
Any statutory withdrawal or refund rights available to the consumer remain fully applicable.
8. INTERNATIONAL DELIVERIES, TAXES AND CUSTOMS
Orders shipped from Switzerland to other countries may be subject to the customs and tax rules of the destination country.
Depending on the country, order value and nature of the products, additional charges may apply, including:
- local VAT;
- customs duties;
- import taxes;
- customs clearance fees;
- or administrative import charges.
Where these amounts are collected directly during checkout, they are shown to the customer before payment is confirmed.
Where these amounts are not collected by MORUSIA when the order is placed, they may subsequently be requested by the relevant authorities, the carrier or the intermediary responsible for customs clearance.
MORUSIA does not control amounts imposed directly by foreign authorities or certain independent intermediaries.
Where applicable law imposes specific obligations on MORUSIA regarding these taxes, charges or information, those obligations remain fully applicable.
9. CUSTOMS DELAYS
An international shipment may be delayed due to import formalities, customs inspections or requests for additional information.
These procedures are administered by the relevant authorities and intermediaries in the country concerned and may result in additional delays independent of MORUSIA's order-processing time.
The customer may be asked by the carrier or the relevant authorities to provide certain information required for customs clearance.
MORUSIA remains available to provide, where possible, information relating to the order that is necessary for delivery processing.
10. DELIVERY DELAYS
If your order has not arrived within the announced or reasonably expected timeframe, please contact us at:
contact@morusia.ch
Please provide your order number so that we can review the situation.
Where necessary, MORUSIA may submit a request or open an investigation with the carrier.
Mandatory consumer rights in the event of delayed delivery remain fully applicable.
Where applicable law provides for it, the consumer may in particular request that the seller complete delivery within an additional reasonable period and, if delivery still does not take place within that period, terminate the contract under the conditions provided by law.
Where a specific delivery date or period was an essential condition of the contract and applicable law provides for it, additional rights may apply.
11. PARCEL MARKED AS DELIVERED BUT NOT RECEIVED
If tracking indicates that your parcel has been delivered but you have not received it, please contact us promptly at:
contact@morusia.ch
Before contacting us, we also recommend checking, where relevant:
- with other people at the delivery address;
- with neighbors;
- in any designated safe delivery locations;
- with a reception desk or concierge;
- and with the relevant carrier.
MORUSIA will then review the situation and may, where necessary, open an investigation with the carrier.
Each situation is reviewed individually based on the available information and applicable law.
12. LOST PARCEL
Where a parcel appears to have been lost in transit, please contact us so that we can carry out the necessary checks.
The carrier may require a certain period of time to pass before a shipment can officially be considered lost.
Where the loss is confirmed, MORUSIA will apply the appropriate solution in accordance with the circumstances and applicable law.
This may include:
- reshipment where possible;
- or a refund.
The customer's statutory rights remain fully reserved.
13. DAMAGED PARCEL OR PRODUCT
If your parcel or product arrives damaged, please contact us as soon as possible at:
contact@morusia.ch
To help us process your request, we recommend keeping the packaging and, where possible, providing:
- your order number;
- a description of the issue;
- photographs of the parcel;
- photographs of the packaging;
- and photographs of the damaged product.
After review, MORUSIA will apply the appropriate solution in accordance with applicable statutory rights.
Failure to provide photographs immediately does not remove any mandatory consumer rights.
14. CHANGES OR CANCELLATION BEFORE SHIPMENT
If you wish to change or cancel an order before shipment, please contact us as soon as possible at:
contact@morusia.ch
We will do our best to intervene before the parcel is handed over to the carrier.
However, a change or cancellation before shipment cannot be guaranteed if order preparation is already too advanced or if the order has already been handed over to the carrier.
Any applicable statutory withdrawal rights remain unaffected.
15. TRANSFER OF RISK
The transfer of risks associated with transport is determined in accordance with the law applicable to the relevant order.
Where applicable law provides that MORUSIA bears the risk of transport until the product is physically handed over to the consumer or a person designated by them, that rule remains fully applicable.
Nothing in this policy transfers to the customer any risk that must legally be borne by MORUSIA.
16. LIABILITY AND CONSUMER RIGHTS
MORUSIA remains responsible for its delivery obligations in accordance with applicable law.
Nothing in this Shipping Policy is intended to remove or reduce any mandatory consumer right relating in particular to:
- delivery;
- delivery delays;
- loss of a parcel;
- damage occurring during transport;
- product conformity;
- withdrawal;
- refunds;
- or any other right provided by applicable law.
Where the law applicable to the customer provides a higher level of protection than this policy, that protection takes precedence.
17. CHANGES TO THIS POLICY
MORUSIA may update this Shipping Policy to reflect, among other things:
- changes to the carriers used;
- changes to the countries served;
- changes to delivery options or shipping charges;
- changes to the operation of the store;
- or legal or regulatory developments.
The version applicable to an order is generally the version available when the contract is concluded.
A later change will not retroactively reduce the rights attached to an order already concluded.
18. CONTACT
For any questions regarding the shipment or delivery of an order:
MORUSIA
Switzerland
Email: contact@morusia.ch
Website: morusia.ch