Terms of service
TERMS OF SERVICE — MORUSIA
Last updated: 10 September 2026
These Terms of Service govern the use of morusia.ch and orders placed with MORUSIA.
By accessing the website, using its features or placing an order, you agree to these Terms of Service, subject to any mandatory rights granted to you under applicable law.
MORUSIA is operated from Switzerland by the person or entity identified in the Legal Notice available on morusia.ch.
For any questions:
Email: contact@morusia.ch
Website: morusia.ch
1. SCOPE
These Terms of Service apply to all visitors, users and customers of morusia.ch.
They govern in particular:
- access to and use of the website;
- the presentation and sale of MORUSIA products;
- the ordering process;
- payment;
- delivery;
- returns, exchanges and refunds;
- the rights and obligations of the parties.
Specific terms may be displayed directly on a product page, as part of a promotion or during checkout.
In the event of a conflict, mandatory provisions of applicable law take precedence.
2. CAPACITY TO PLACE AN ORDER
By placing an order on morusia.ch, the customer confirms that they have the legal capacity required to enter into the contract or, where necessary, that they are acting with the authorization of their legal representative.
The customer agrees to provide accurate, complete and up-to-date information when placing an order.
3. USE OF THE WEBSITE
You agree to use the website lawfully and not to:
- interfere with the operation or security of the website;
- attempt to gain unauthorized access to systems, accounts or data;
- introduce viruses, malware or other harmful elements;
- use the website for fraudulent or unlawful purposes;
- circumvent the website's security measures;
- reproduce, copy or commercially exploit website content without prior authorization from MORUSIA, except where permitted by law.
MORUSIA may suspend or restrict access to the website where fraudulent, abusive, unlawful or security-threatening behavior is detected.
4. PRODUCTS
MORUSIA sells, among other products, mulberry silk pillowcases.
The essential characteristics of each product, including its material, dimensions, colors, price and any available options, are indicated on the product page.
Photographs, videos, staged images and other visuals are intended to represent the products as accurately as possible.
Minor variations may nevertheless occur, particularly due to:
- the settings of the screen being used;
- lighting;
- photography conditions;
- or the natural characteristics of the textile.
Such minor variations do not affect the essential characteristics expressly stated for the product.
MORUSIA reserves the right to modify its product range, discontinue a product or change the characteristics of products offered for future orders, without affecting orders already concluded.
5. AVAILABILITY
Products are offered subject to availability.
Adding a product to the shopping cart does not constitute a final reservation.
In the exceptional event that a product becomes unavailable after an order has been placed, MORUSIA will inform the customer as soon as possible.
Depending on the circumstances, MORUSIA may offer:
- to wait until the product is back in stock;
- a replacement product with the customer's prior agreement;
- or a refund of the relevant amount.
No replacement product will be imposed without the customer's agreement.
6. PRICES
The applicable prices are those displayed on the website at the time of the order.
For sales intended for the Swiss market, prices are displayed in Swiss francs (CHF), unless otherwise stated.
Public taxes and non-optional surcharges directly charged by MORUSIA are included in the displayed price where required by applicable law.
Shipping charges or other additional fees charged by MORUSIA are shown to the customer before the order is finally confirmed.
The total amount payable is displayed during checkout before final confirmation.
MORUSIA may change its prices at any time for future orders.
A price change does not affect an order that has already been confirmed.
Promotions, discounts and promotional codes are subject to the conditions displayed when they are used and may be limited:
- in time;
- to certain products;
- to certain quantities;
- to certain customers;
- or to certain geographical areas.
Unless otherwise stated, multiple promotional codes or offers are not necessarily cumulative.
7. TAXES, CUSTOMS DUTIES AND IMPORT CHARGES
Orders are prepared and shipped from Switzerland unless otherwise communicated to the customer.
Certain international deliveries may be subject to:
- local taxes;
- customs duties;
- import charges;
- customs formalities;
- or other charges imposed in the destination country.
Where these amounts are included or collected directly during checkout, they will be shown to the customer.
Where they are not collected by MORUSIA, additional amounts may be requested by public authorities, the carrier or another competent intermediary in accordance with the laws of the destination country.
Information and charges billed directly by MORUSIA are presented to the customer before the order is confirmed in accordance with applicable requirements.
8. ORDERING PROCESS
The customer selects the product, its variants and the desired quantity before proceeding to checkout.
Before finally confirming the order, the customer has the opportunity to review and, where technically available, correct the information entered.
The customer must verify in particular:
- the selected products;
- the color;
- the size;
- the quantity;
- the price;
- the delivery address;
- the email address;
- the telephone number where requested;
- billing information where required.
Final validation of the payment process constitutes submission of the order.
An electronic order confirmation is then sent to the customer.
The order is concluded in accordance with the information displayed during checkout and the confirmation sent to the customer, subject in particular to payment approval and the absence of an obvious error.
9. REFUSAL OR CANCELLATION OF AN ORDER
MORUSIA may refuse, suspend or cancel an order where there is a legitimate reason, including:
- refused or unauthorized payment;
- reasonable suspicion of fraud;
- clearly abusive use of the website or a promotion;
- an obvious pricing error;
- exceptional product unavailability;
- clearly incorrect or insufficient order information;
- or a legal or practical inability to fulfil the order.
Where MORUSIA cancels an order after payment has been collected and no delivery takes place, the relevant amounts will be refunded using the original payment method, unless a technical impossibility requires another appropriate method.
10. PAYMENT
The available payment methods are those actually displayed to the customer during checkout.
The availability of a payment method may vary depending on:
- the customer's country;
- the currency used;
- the order value;
- the relevant provider;
- or the store's settings.
Certain transactions may be processed by third-party payment providers.
MORUSIA does not necessarily receive all of the customer's banking or card details, as such information may be processed directly by the relevant payment providers.
The customer confirms that they are authorized to use the selected payment method.
An order may be suspended or not fulfilled until payment has been properly authorized or confirmed.
11. DELIVERY
Orders are prepared and shipped from Switzerland unless otherwise indicated.
The countries and regions actually served are those offered to the customer during checkout.
Applicable processing times and estimated delivery times are indicated on the website, in the Shipping Policy or during the ordering process.
Unless expressly guaranteed otherwise, stated delivery times are estimates.
MORUSIA uses reasonable efforts to prepare and deliver orders within the communicated timeframes.
Delays may result in particular from:
- the carrier;
- customs formalities;
- periods of high activity;
- an incorrect or incomplete address;
- exceptional events;
- or circumstances outside MORUSIA's reasonable control.
Mandatory consumer rights relating to delivery times remain fully applicable.
Where mandatory law provides for a maximum delivery period or a right to cancel due to delay, those provisions remain applicable.
12. DELIVERY ADDRESS
The customer is responsible for the accuracy and completeness of the delivery address provided when placing the order.
Customers are advised to carefully check this information before confirming their order.
If the customer notices an error after ordering, they should contact MORUSIA as soon as possible at:
contact@morusia.ch
MORUSIA will make reasonable efforts to correct the address before shipment but cannot guarantee that changes will still be possible once the order has already been prepared or handed over to the carrier.
Where an incorrect or incomplete address provided by the customer, or an unclaimed parcel, results in the parcel being returned to MORUSIA, reasonable costs relating to the return or reshipment may be charged to the customer or deducted from a refund, only to the extent permitted by applicable law.
Where the error is attributable to MORUSIA, the customer will not bear the costs required to correct it.
13. TRANSFER OF RISK AND RECEIPT OF THE PARCEL
The rules governing transfer of risk are those provided by the law applicable to the relevant order.
The customer is encouraged, where reasonable, to inspect the condition of the parcel and product upon receipt.
If the parcel or product is clearly damaged, we recommend:
- taking photographs of the parcel;
- taking photographs of the product;
- keeping relevant packaging;
- and contacting MORUSIA promptly.
Contact:
contact@morusia.ch
Failure to take these steps immediately does not remove any mandatory consumer rights available under applicable law.
14. RETURNS, WITHDRAWAL, EXCHANGES AND REFUNDS
The conditions applicable to returns, exchanges, withdrawal and refunds are described in MORUSIA's Return and Refund Policy available on morusia.ch.
That policy supplements these Terms of Service.
Where applicable law provides a statutory right of withdrawal, return, refund or a higher level of protection, those rights remain fully applicable.
Nothing in these Terms of Service or the Return and Refund Policy is intended to remove any mandatory right that a consumer cannot legally waive.
15. DEFECTIVE, DAMAGED OR NON-CONFORMING PRODUCTS
If the customer receives a product that is defective, damaged or different from the product ordered, they should contact MORUSIA at:
contact@morusia.ch
We recommend providing:
- the customer's name;
- the order number;
- a description of the issue;
- clear photographs of the product;
- and, where relevant, photographs of the packaging.
After reviewing the request, MORUSIA will apply the appropriate remedy in accordance with applicable law.
Depending on the circumstances, this may include:
- a replacement;
- reshipment;
- a price reduction;
- a refund;
- or another remedy provided under applicable consumer rights.
Statutory warranties and other mandatory rights relating to defective, damaged or non-conforming products remain fully applicable.
16. PRODUCT CARE AND USE
Customers are encouraged to follow the care instructions provided, including those appearing:
- on the product;
- on its label;
- on its packaging;
- on the product page;
- or in any documentation supplied with the product.
MORUSIA is not responsible for deterioration directly caused by clearly inappropriate use, care contrary to the instructions provided, or normal wear and tear, subject to mandatory statutory rights.
This provision does not limit the customer's rights where a product defect existed independently of its use or care.
17. PROMOTIONAL OFFERS
MORUSIA may occasionally offer:
- promotional codes;
- discounts;
- launch offers;
- duo offers;
- gifts;
- or other commercial benefits.
The specific conditions of a promotion are those communicated with the relevant offer.
MORUSIA may end a promotion for future orders when its validity period expires, when applicable stock or quantity limits are reached, or where permitted by the announced conditions.
A promotion correctly applied to an already confirmed order will not be removed retroactively, except in particular in cases of fraud, clear abuse or obvious error.
18. INTELLECTUAL PROPERTY
The morusia.ch website, the MORUSIA brand and the logos, texts, photographs, videos, graphic elements, designs, creations, slogans, layouts and other content owned by MORUSIA or used with authorization are protected to the extent provided by applicable law.
They may not be copied, reproduced, distributed, modified, published, sold or commercially exploited without MORUSIA's prior written authorization, except where such use is expressly permitted by law.
Purchasing a MORUSIA product does not grant any intellectual property rights in the MORUSIA brand or in the content of morusia.ch.
19. THIRD-PARTY CONTENT AND SERVICES
The website may use or offer services provided by third parties, including for:
- payment;
- the technical infrastructure of the store;
- shipping and delivery;
- security;
- fraud prevention;
- traffic analysis where permitted;
- communication;
- or certain website features.
The use of certain third-party services may be subject to the terms and policies of those providers.
Where such providers act independently of MORUSIA, their own responsibilities and legal obligations apply.
MORUSIA remains responsible for its own obligations to the extent required by applicable law.
20. EXTERNAL LINKS
The website may contain links to websites or services operated by third parties.
These links may be provided for convenience or informational purposes.
MORUSIA does not necessarily control the content, availability, security or practices of independent external services.
Where the customer uses an independent third-party service, that provider's own terms and policies may apply.
21. PERSONAL DATA
The processing of personal data is described in MORUSIA's Privacy Policy available on morusia.ch.
Using the website and placing an order may require the processing of certain information in order to:
- process an order;
- collect or manage payment;
- arrange delivery;
- communicate with the customer;
- provide customer service;
- prevent fraud;
- secure the website;
- comply with applicable legal obligations.
Customers are encouraged to review the Privacy Policy for detailed information regarding the processing of their personal data.
22. ACCURACY OF INFORMATION
MORUSIA makes reasonable efforts to keep information published on the website accurate, complete and up to date.
However, typographical, technical, pricing or availability errors may occasionally occur.
Where an obvious error affects an order, MORUSIA will contact the customer and, depending on the circumstances, offer:
- a correction;
- confirmation of the order under the corrected conditions where the customer's agreement is required;
- or cancellation with a refund of the relevant amounts.
MORUSIA will not unilaterally alter an essential characteristic of an already concluded order where the customer's consent is required by applicable law.
23. WEBSITE AVAILABILITY
MORUSIA makes reasonable efforts to maintain the operation and accessibility of morusia.ch.
Permanent and uninterrupted availability cannot, however, be guaranteed.
The website may temporarily be unavailable due to:
- maintenance;
- an update;
- a technical issue;
- a security incident;
- a service provider failure;
- or an event outside MORUSIA's reasonable control.
Such interruptions do not affect rights already acquired by customers under concluded orders.
24. LIABILITY
MORUSIA fulfils its obligations in accordance with applicable law.
Nothing in these Terms of Service is intended to exclude or limit liability where such liability cannot legally be excluded or limited.
In particular, these Terms do not limit mandatory consumer rights relating to:
- product conformity;
- defects;
- safety;
- delivery;
- refunds;
- statutory warranties;
- or any other right provided by applicable law.
To the extent permitted by law, MORUSIA is not responsible for consequences directly attributable to:
- clearly abusive use of the website or product;
- incorrect information supplied by the customer;
- conduct attributable to the customer;
- or an external event outside MORUSIA's reasonable control.
This provision does not apply where MORUSIA's liability cannot legally be limited.
25. FORCE MAJEURE AND EXCEPTIONAL EVENTS
To the extent permitted by applicable law, MORUSIA will not be liable for delays or failures directly caused by events outside its reasonable control.
Such events may include:
- natural disasters;
- major fires or floods;
- conflicts;
- widespread strikes;
- major transport disruptions;
- border closures;
- significant network or infrastructure failures;
- decisions by public authorities;
- major public health events;
- or comparable exceptional circumstances.
MORUSIA will inform affected customers where reasonably possible.
Mandatory consumer rights, including rights relating to cancellation, delivery or refunds where the legal requirements are met, remain applicable.
26. CHANGES TO THESE TERMS
MORUSIA may amend these Terms of Service to reflect, in particular:
- changes in laws or regulations;
- changes to the operation of the website;
- changes to the services offered;
- changes to payment or delivery methods;
- or a need for clarification.
The version applicable to an order is generally the version in force when the contract was concluded.
A later change to these Terms will not retroactively reduce rights attached to an order already concluded.
27. SEVERABILITY
If any provision of these Terms of Service is declared invalid, unlawful or unenforceable, the remaining provisions remain applicable to the extent permitted by law.
The relevant provision will be excluded or adjusted only to the extent necessary to comply with applicable law.
28. GOVERNING LAW
Subject to mandatory consumer protection rules, these Terms of Service and contracts entered into with MORUSIA are governed by Swiss law.
Where the customer is a consumer residing in another country, this choice of Swiss law does not deprive them of protection granted by mandatory provisions applicable in their country of residence where those provisions legally apply to their relationship with MORUSIA.
Nothing in these Terms is intended to exclude legal protection that a consumer cannot validly waive.
29. DISPUTES AND JURISDICTION
In the event of a dispute, MORUSIA and the customer are encouraged to seek an amicable solution first.
The customer may contact MORUSIA at:
contact@morusia.ch
For customers acting as consumers, mandatory rules concerning court jurisdiction remain fully applicable.
These Terms do not require a consumer to bring a claim before a different court where applicable law gives them a mandatory right to bring proceedings before another competent court.
For relationships not governed by mandatory consumer protection rules, jurisdiction is determined in accordance with applicable law.
30. RIGHTS OF INTERNATIONAL CONSUMERS
MORUSIA may sell products to customers located in Switzerland and in other countries.
Nothing in these Terms of Service is intended to exclude, limit or reduce any mandatory right granted to a consumer under laws applicable to their situation.
Where mandatory local rules provide consumers with greater protection than these Terms, that statutory protection takes precedence.
For certain consumers to whom European Union law applies, specific rights may apply in particular in relation to withdrawal from distance contracts and statutory guarantees.
Detailed conditions relating to returns and withdrawal are set out in MORUSIA's Return and Refund Policy.
31. ENTIRE CONTRACTUAL INFORMATION
These Terms of Service should be read together with the other applicable policies and information published on morusia.ch, including:
- the Return and Refund Policy;
- the Privacy Policy;
- the Shipping Policy;
- the Legal Notice;
- information displayed on product pages;
- and information displayed during checkout.
These documents supplement these Terms of Service within their respective areas.
32. STORE INFRASTRUCTURE
The MORUSIA online store uses Shopify to provide all or part of the technical infrastructure necessary to operate morusia.ch.
This infrastructure enables, among other things:
- display and operation of the online store;
- shopping cart management;
- the ordering process;
- certain payment features;
- certain customer account features;
- and the sending of certain communications relating to orders.
As part of the operation of the store, Shopify may process certain information relating to visitors and customers in order to provide its services.
The processing of personal data by MORUSIA and information concerning Shopify are described in greater detail in MORUSIA's Privacy Policy.
33. CONTACT
For any questions regarding these Terms of Service, an order or use of the website:
MORUSIA
Switzerland
Email: contact@morusia.ch
Website: morusia.ch
Full legal information regarding the operator of MORUSIA, including their identity and contact address, is available in the Legal Notice on morusia.ch.